These FAQ’s were written for our eBay store, and thought we should post them here, too.
Q. Will you accept payment by credit card other than at PayPal?
A. Yes. You are welcome to complete your transaction by phone if you prefer at 1(877)342-8860. Keep in mind that PayPal allows you to use a credit card without setting up a PayPal account.
Q. Do you accept other forms of payment?
A. Yes, we accept money orders and checks as well as credit cards. Walk in customers can pay in cash.
Q. I’m in southern California, can I pick up my items personally?
A. Yes, we have a warehouse and service department that can fill your order personally during regular business hours. You can also see and touch our products. Please call ahead first- 1(877)342-8860.
Q. Do you offer larger quantities of your products?
A. Yes, 55 gallon drums are usually our largest stock size.
Q. Are your products fresh?
A. Yes, absolutely. We only stock and ship fresh stock with at least one year shelf life remaining. Much of our stock is on our shelves for less than a week.
Q. Can you provide technical information on your products or help with a project?
A. Yes, please call us for technical support on our products or questions regarding your project. The owner, John Greer, has been in this business for 34 years and loves to help customers understand the technical aspects of these products. We have Technical Data Sheets and MSDS on just about everything we sell.
Q. How long after I place my order will the items be shipped?
A. We will probably ship your item the day it is ordered. If not, it will likely go out on the next business day.
Q. Can you ship express/overnight?
A. Yes, we can ship by UPS Next Day or Second Day Air services. You will need to contact us to set this up- all toll free 877-342-8860.
Q. Will you combine shipments?
A. Yes, in most cases, however due to the nature of sizes and shapes of containers, some items will need to be shipped separately. Please inquire for further information regarding combined shipments- 1(877)342-8860.
Q. Do you ship to PO, FPO, or APO boxes?
A. Occasionally, but there are some limitations. The Post Office does not like to ship large parcels of chemicals, so we try to limit those shipments to below 35 pounds. The Post Office also does not like to deliver 5 gallon pails.